|
|
|
|
SHIPPING World Class RV Refrigeration, Inc. utilizes several different freight companies. Among these are United Parcel Service (UPS), DHL Express, and FedEx Freight. Smaller, single door cooling units and some of the flat (Norcold) cooling units are shipped via UPS Ground services. The larger, double door cooling units with freezer bars, such as Dometic RM2600 and RM2800 models, are shipped via DHL Express due to their superior freight rates on Oversize 3 packages. Our reconditioned refrigerators are all shipped by FedEx Freight, a "less than truckload" freight carrier. Please note that all freight rates quoted on a reconditioned refrigerator are calculated based on you picking the refrigerator up at the local FedEx Freight terminal, or having it delivered to a business address. Residential delivery, when possible, is a very expensive option for an LTL truck line, and will only be quoted by request. All orders will be subject to a $12 packaging fee. This is necessary for the additional packaging required to conform to U.S. Department of Transportation rules and regulations regarding transporting items containing ammonia.
CORE RETURN POLICY Our price schedules are based on a ready availability of useable cooling unit cores. We must receive a core in exchange for every cooling unit that we ship. To make this as simple as possible, we include a prepaid return label with every unit. Simply install your new cooling unit, place the old unit in the box that the new one arrived in, place the return label on the outside of the box making sure to cover the original shipping label, and call or drop the box off with the carrier that your new unit arrived by. It's that easy. Please not that we will invoice you an additional $100 for core charges should we not receive a cooling unit core from you. This charge is not included in the original price of the cooling unit. We ask that you return the core within 2 weeks of receiving your new cooling unit. However, should you not be able to meet that time frame, please let us know so that we do not make any unnecessary charges to your account. We are very flexible on the time frame if we know ahead of time. The cooling unit cores must be wrapped in plastic (double bagged large, heavy weight lawn type trash bags work well) and taped in a manner sufficient enough to trap any residual ammonia odor. Should an ammonia odor be detected during transit, the package will be dropped off in route. World Class RV Refrigeration, Inc. is not responsible for any fines or penalties resulting from an improperly packaged core.
PAYMENT OPTIONS We accept payment via cash, personal check, money order, all major credit cards (MasterCard, Visa, Discover, American Express, Diner's Club), or Paypal. Personal checks will be deposited and must clear prior to shipping a cooling unit. In certain cases, this may delay shipping your unit for up to 10 days.
RETURNED MERCHANDISE All returned merchandise must be accompanied by a returned goods authorization (RGA) number. To obtain this number, contact World Class RV Refrigeration Inc. Otherwise, the merchandise will be delayed in Shipping/Receiving and no action will be taken until the original order can be obtained. The RGA number must be prominently displayed on the outside of the box. All returned merchandise must be in the original packaging, must contain all parts and manuals, and be in "like new" condition. They must also contain a copy of the original invoice. Merchandise returned without original packaging and manuals will incur a 30% restocking fee. No exceptions. All returned orders will be subject to a 20% re-stocking fee. Under no circumstances will World Class RV Refrigeration, Inc. be responsible for freight on returned merchandise. Special order items are non refundable. No exceptions. Refunds will only be made after the returned merchandise is inspected for any damage and tested for operational status. This process may take between 30 to 45 days, depending on our workload at the time the returned merchandise is received. No exceptions. As per the terms of our warranty, World Class RV Refrigeration, Inc. reserves the right to replace or refund, at our discretion, any cooling unit that is deemed defective* only after inspection of the defective unit. No refunds will be made until this inspection is completed by a WCRVR employee. Cooling units that have failed due to improper installation and/or operation will not be eligible for a refund, but will be repaired at a pro-rated amount based on the extent of damage done to the cooling unit and returned to the owner. No exceptions. * The term "defective" applies to units that are reported to be nonfunctional, have an improper fit, size, etc. The inspection process can, but does not always, take between 30 to 45 days to complete.
CHARGEBACKS World Class RV Refrigeration will make any and every effort to resolve any problems with each one of our valued customers. Unfortunately, our policies are very clear and concise regarding freight damage, warranty resolutions, etc. As a result, World Class RV Refrigeration Inc. will not accept chargebacks from credit card companies. Past due accounts as the result of a chargeback will be turned over to our attorney for collection. World Class RV Refrigeration, Inc. will not be responsible for any fees associated with such. World Class RV Refrigeration Inc. will report any past due accounts as the result of a chargeback to the 3 main credit reporting agencies. World Class RV Refrigeration Inc. will take all other actions it deems necessary to resolve the issue.
FREIGHT DAMAGE All packages must be inspected for freight damage, and any potential damage must be reported to both the shipper and World Class RV Refrigeration, Inc. in a timely manner. Failure of a cooling unit or refrigerator due to unreported freight damage is not a condition that is covered under warranty. Refunds will not be made on cooling units or refrigerators due to freight damage. Freight damaged cooling units will be replaced. Freight damaged refrigerators will be replaced if necessary. Otherwise, the damaged parts on the refrigerator will be replaced. Freight damage is not a condition that our customer is responsible for. Likewise, it is not a condition that World Class RV Refrigeration, Inc. is responsible for either. The freight company is responsible for handling the merchandise in a manner that will insure that the package arrives in good condition. World Class RV Refrigeration, Inc. will work with the responsible freight company to resolve any and all freight damage issues with our customer's best interest in mind. Should a refund be made on a cooling unit that has freight damage, the entire amount of the refund may not be immediately available. This is due to the fact that freight claims can take up to 60 days to process and receive reimbursement from the freight companies. DHL Express 1-800-225-5345 UPS 1-800-PICK UPS |
|
Send mail to
admin@rvfridge.com with
questions or comments about this web site.
|
![[Under Construction]](images/undercon.gif)